Meeting the needs of the community is always the goal at Pro-San Maintenance Supply. We do this by always offering the highest quality janitorial supplies. We also support our clients in any way they need, catering to the unique needs of each community. In areas like Durham, North Carolina, it’s more important than ever for companies to maintain a bilingual staff.
It’s an area where the Hispanic and Latino population is growing. With that comes the need to encourage bilingual communication. Bilingual staff tend to have better communication abilities. That allows them to deliver improved service quality and reduce employee turnover, thanks to workforce satisfaction.
Consider how bilingual communication in the janitorial service industry could transform the way you operate your business and the results you provide to your customers.
A Demographic Shift in Central North Carolina
Much of Central North Carolina is seeing a shift with a growing percentage of Hispanic residents. It’s an exciting opportunity to enhance culture and drive diversity. As one of the fastest-growing populations, it’s essential the companies within the community match that diversity.
Since many of those in this sector work in custodial, maintenance, and cleaning roles, bilingual communication improves relationships. The problem is that many businesses lack that type of communication. Language barriers routinely contribute to poor communication and a drop in efficiency and productivity. It could also increase security risks. The best solution is to hire and maintain a bilingual staff.
Improving Communication and Team Efficiency
The janitorial service industry relies on good communication to ensure efficiency, precision, and safety. When management teams and employees communicate in the same language, several key benefits happen:
- Instructions are translated properly, ensuring fewer safety risks.
- Expectations are clear and easier to meet.
- Every team member feels valued.
Consider one of the most common miscommunication errors. An employee misunderstands the application instructions for a chemical. Although they are working diligently, they put other employees at risk and cause significant damage because of that error. Yet, with proper bilingual communication, that would not have occurred.
Enhancing Customer Service
A bilingual staff also benefits your customers. Your business is likely to engage with more people speaking Spanish today than ever before. If your team cannot communicate with those customers, it leaves gaps in your ability to meet all of your customers’ needs.
With a bilingual staff, you reach more people effectively. You provide a better end result. Most importantly, you provide a service that may not be readily available through your competition.
Promoting Workplace Inclusivity and Employee Retention
Language barriers should not be a limitation in today’s diverse world. Yet, it’s common for people who don’t speak the same language to feel less a part of the team. That leads to frustration. Some of your hardest-working employees may not feel appreciated because they cannot understand you, or your other employees cannot understand them.
Workplace inclusivity not only promotes good relationships but also safety. If employees cannot easily communicate with each other, the risk of accidents is much higher. Bilingual staff can eliminate this risk.
Pro-San Maintenance Supply: We’re Leading the Way
Pro-San Maintenance Supply recognizes the importance of bilingual communication in Durham and the surrounding areas. We encourage and support initiatives to build excellent collaboration with employees and employers.
There are various ways we can help you with your bilingual initiatives, including offering bilingual labels for cleaning products or insights in both English and Spanish about our products and services.
As you embrace a growing, diverse workforce, excited for the changes and opportunities ahead, let Pro-San Maintenance Supply be right there with you. Reach out to us for guidance today.